Warranty Policy

1. Warranty Overview

Tropical Spas & Pools recognizes that warranty coverage is an important part of purchasing pool and spa products.

Warranty coverage can differ according to the manufacturer, product, model, condition and applicable warranty documentation.

2. Manufacturer Warranties

Certain products may carry a manufacturer's warranty. Manufacturer warranty terms may differ substantially between products.

Where a manufacturer warranty applies, customers should follow the manufacturer's applicable warranty requirements.

3. Tropical Spas & Pools Warranty

Tropical Spas & Pools may provide warranty coverage in addition to manufacturer warranty coverage depending on the applicable product.

4. Warranty Coverage

The scope of warranty coverage depends on the warranty applicable to the product.

Customers should review the specific warranty documentation for information regarding covered components, applicable service procedures, limitations and exclusions.

5. Warranty Conditions

Warranty claims may be subject to conditions established by the applicable manufacturer or warranty provider.

Customers should retain relevant purchase records and warranty documentation where applicable.

6. Making a Warranty Claim

1. Contact Tropical Spas & Pools.
2. Provide your order or purchase information.
3. Describe the issue or suspected warranty problem.
4. Provide photographs or other documentation when requested.
5. Follow the instructions provided for evaluation or warranty service.

7. Warranty Documentation

Additional documentation may be requested to establish the product, purchase, condition, issue, or applicable warranty coverage.

8. Warranty Resolution

Depending on the applicable warranty, a qualifying claim may be addressed through repair, replacement, parts, service, or another remedy provided under the applicable warranty terms.

9. Warranty Assistance