Payment Policy

1. Payment Policy Overview

This Payment Policy explains how payments for purchases from Tropical Spas & Pools are handled.

Customers should review the total order amount, applicable shipping charges and payment information before submitting an order.

2. Accepted Payment Methods

3. Payment Processing

Payments must be successfully authorized or received before an order can proceed through normal fulfillment.

Payment processing times can vary depending on the payment method and financial institution involved.

4. Payment Authorization

A submitted order may remain subject to payment authorization and order review.

If a payment cannot be successfully authorized or received, Tropical Spas & Pools may contact the customer for additional information or instructions.

5. Payment Security

Payment information should be entered only through the applicable secure payment process made available during checkout.

Tropical Spas & Pools does not ask customers to provide payment-card information through ordinary website comments or unrelated communications.

6. Failed or Declined Payments

If a payment is declined, fails, expires, or cannot otherwise be completed, order processing may be delayed until an acceptable payment arrangement is completed.

7. Bank Transfers & ACH

Customers choosing bank transfer or ACH should follow the payment instructions provided by Tropical Spas & Pools.

An order requiring bank transfer or ACH processing may not be treated as fully paid until the applicable payment has been successfully received or confirmed.

8. Refunds

Approved refunds are handled according to our Return & Refund Policy or the policy applicable to the transaction.

Approved returns are processed within a maximum of 5 days after the approved return is received.

9. Financing

Tropical Spas & Pools does not currently offer financing as a standard payment option.

10. Payment Assistance