Shipping Policy

1. Shipping Overview

Tropical Spas & Pools ships products using transportation methods appropriate for the type and size of merchandise being purchased. Our product range includes small pool and spa parts and accessories as well as large products such as hot tubs, spas, swim spas, and swimming pools.

Because these products vary substantially in size, weight, dimensions, packaging, and handling requirements, the shipping method for an order may differ from one product to another.

Depending on the order, shipping may be handled through parcel carriers or freight/LTL transportation.

2. Order Processing

Orders generally require approximately 1–3 days for processing.

Processing time can vary depending on the size and complexity of the order, product availability, fulfillment requirements, and the shipping method required.

Processing time is separate from transportation time. An order may therefore require both a processing period and a carrier transit period before delivery.

Orders involving large, oversized, or freight-eligible products may require additional coordination before shipment.

3. Shipping Methods

Tropical Spas & Pools may use different carriers and shipping methods depending on the characteristics of the order.

Shipping methods may include:

• UPS — for applicable parcel shipments.
• FedEx — for applicable parcel shipments.
• USPS — for applicable products and orders.
• Freight/LTL — commonly appropriate for large, heavy, oversized, or palletized products.
• Other transportation methods — where another method is more appropriate for the product or order.

Customers do not necessarily select the carrier for every order. Tropical Spas & Pools may determine the appropriate shipping method based on product dimensions, weight, destination, handling requirements, and fulfillment considerations.

4. Delivery Timeframes

The general estimated transit period for orders is approximately 5–10 days.

This estimate refers to transportation time and should be considered together with the applicable order-processing period.

Delivery estimates are estimates rather than guaranteed delivery dates. Actual delivery can vary because of carrier operations, destination, weather, transportation conditions, product availability, and other circumstances outside the normal processing workflow.

5. Shipping Charges

Shipping charges are calculated based on the applicable order and are presented at checkout where applicable.

Shipping costs may depend on factors such as the products ordered, order size, destination, shipping method, weight, dimensions, and whether freight transportation is required.

Customers should review the shipping charge and total order amount before completing checkout.

6. Large & Oversized Products

Tropical Spas & Pools sells large products that may require specialized transportation. These can include hot tubs, spas, swim spas, swimming pools, and other oversized products.

Large products may be shipped by freight/LTL or another appropriate transportation method rather than standard parcel delivery.

The applicable shipping arrangement may depend on the product, destination, dimensions, weight, packaging, and other logistical considerations.

Freight Delivery

Freight shipments may be handled differently from standard parcel shipments. Customers should follow the carrier's applicable delivery instructions and communicate any delivery-related issue to Tropical Spas & Pools as soon as reasonably possible.

Customers purchasing large products should ensure that the delivery location is suitable for receiving the product and that necessary access and site preparation have been arranged before delivery.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Customers should carefully verify:

• Street address
• City
• State or province
• ZIP or postal code
• Country, where applicable
• Apartment, unit, building, or other relevant information
• Any other information necessary for successful delivery

Incorrect or incomplete address information may cause delivery difficulties, delays, additional carrier charges, or other complications.

Customers should contact Tropical Spas & Pools as soon as possible if an address error is discovered after an order has been submitted.

8. Carrier Selection

Tropical Spas & Pools may select the shipping carrier or transportation method that is appropriate for the particular order.

Carrier selection may take into consideration the product's size, weight, dimensions, destination, packaging, handling requirements, and other fulfillment considerations.

A customer may therefore receive an order through UPS, FedEx, USPS, freight/LTL, or another appropriate shipping method.

9. Tracking & Delivery Updates

Where tracking information is provided by the applicable carrier, customers may use the carrier's tracking information to monitor the shipment.

Tracking availability and the level of tracking information may vary depending on the carrier and shipping method used.

Freight shipments and large-item deliveries may follow a different tracking or delivery-update process than standard parcel shipments.

10. Shipping Delays

Tropical Spas & Pools works to process and ship orders within the stated general timeframes. However, delivery estimates can be affected by circumstances outside our direct control.

Potential causes of delay may include:

• Carrier delays or transportation disruptions.
• Severe weather or other environmental conditions.
• Freight scheduling or handling requirements.
• Unexpected transportation issues.
• Product availability or fulfillment delays.
• Incorrect or incomplete delivery information.
• Other circumstances affecting the normal delivery process.

If a significant shipping issue becomes known to us, we will work with the applicable customer and carrier as appropriate to address the situation.

11. Damaged Shipments

We understand that products can occasionally be affected during transportation. If your order arrives damaged, please notify Tropical Spas & Pools immediately.

To help us evaluate and address the issue, customers should provide clear photographs showing:

• The product received.
• The visible damage.
• The packaging, where relevant.
• Other photographs that help document the condition of the shipment.

Please retain the product and relevant packaging until Tropical Spas & Pools has provided further instructions regarding the reported damage.

Do not discard or return a damaged product without first receiving appropriate instructions from Tropical Spas & Pools.

Damage reports may be handled in accordance with our Return & Refund Policy and, where applicable, our Exchange Policy.

12. Receiving Your Order

Customers should take reasonable care when receiving deliveries, particularly when the shipment contains a large or oversized product.

Customers should check the shipment for visible signs of damage and contact Tropical Spas & Pools promptly if a problem is discovered.

For large products, customers should ensure that the delivery location and access arrangements are ready before the shipment arrives.

If you discover an issue with your order, contact us rather than attempting an unauthorized return or disposal of the product.

13. Installation & Site Preparation

Tropical Spas & Pools does not provide installation services.

Customers are responsible for preparing the intended site for products that require installation or placement, including large spas, hot tubs, swim spas, and swimming pools.

Customers should obtain appropriate professional assistance where necessary to determine whether the intended location is suitable for the purchased product.

Depending on the product, customers may need to consider access, placement, structural requirements, electrical requirements, plumbing, local regulations, and other installation considerations.

Product-specific installation instructions and requirements should be reviewed before installation.

14. International Shipping

Tropical Spas & Pools serves customers in the United States and may sell products to customers internationally.

International orders may involve different transportation requirements, shipping methods, customs procedures, duties, taxes, import requirements, or other destination-specific considerations.

Customers placing an international order are responsible for reviewing the requirements applicable to importing products into their destination country.

Where international shipping is available for a particular product, the applicable shipping information should be reviewed before completing the purchase.

15. Shipping & Returns

Shipping responsibilities can differ depending on why a product is being returned.

Tropical Spas & Pools pays return shipping when a product arrived damaged or had an applicable issue qualifying for return handling.

For exchanges, the customer is responsible for applicable shipping costs.

Eligible returns are generally subject to a 30-day return period, together with the requirements described in our Return & Refund Policy.

Customers should contact Tropical Spas & Pools before sending a product back so that the correct return procedure can be provided.

16. Shipping Assistance

If you have questions about shipping, delivery, freight arrangements, a damaged shipment, an incorrect address, or the delivery of a large product, please contact Tropical Spas & Pools.