Exchange Policy

1. Exchange Policy Overview

Tropical Spas & Pools allows customers to request exchanges for products, subject to the applicable circumstances and exchange requirements.

2. Exchange Eligibility

All product categories may potentially be exchanged, subject to review and the circumstances of the order.

Customers should contact Tropical Spas & Pools before returning the product so that the exchange can be reviewed and appropriate instructions provided.

3. Requesting an Exchange

1. Contact Tropical Spas & Pools.
2. Provide your order information.
3. Identify the product you wish to exchange.
4. Explain the reason for the exchange.
5. Wait for exchange instructions.
6. Return the product according to those instructions.

4. Exchange Shipping

The customer is responsible for applicable shipping costs associated with an exchange.

Shipping arrangements may vary depending on the size, weight and transportation requirements of the products involved.

5. Price Differences

Exchanges may involve products with different prices.

Where the replacement product has a higher or lower value, the applicable price difference will be addressed as part of the exchange process.

6. Special-Order Products

Special-order products may be eligible for exchange.

Because special-order merchandise may involve specific sourcing or fulfillment arrangements, customers should contact us before initiating the exchange.

7. Product Review

Returned products may be reviewed before an exchange is finalized. The review may consider the product's condition, the reason for exchange, order information and other relevant circumstances.

8. Exchange Instead of Refund

Customers who prefer a refund instead of an exchange should review our Return & Refund Policy.

9. Exchange Assistance